Looping the Hen

MMOG Customer Service: Good For a Change!

I have to say that although in the beginning CCP (maker of Eve Online) was a little confontational or secretive about issues (as many game-makers are), since after the first 6 months or so, they have consistently and openly dealt with problems far better than any other game company I have dealt with. The following is an email I received from CCP today and an example of what I mean:

Dear Toby Truman

We have reason to believe that some account passwords may have been
compromised. Therefore, to fully ensure protection of your account, we have
changed your password to:

username: **********
password: *******

As this is being sent through unencrypted e-mail, wed like to ask you to
proceed directly to our Account Management site (https://secure.eve-
online.com/login.asp) and change
your password again to an all new password. This is to further minimize
the risk of security breach

We want to emphasize that we do not store credit card information,
the only risk was concerning password usage and subsequent abuse of the
accounts in question.

Remember: CCP will never ask you for your password.

We thank you for your patience in this matter and deeply apologize for the
inconvenience this has caused.
The EVE Support Team

Clean, no BS, just the facts, an apology, and a fix. I like it.